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We coordinate every detail of medically complex travel — flights, hotels, ground transportation, travel insurance, and on-the-ground logistics — so families can focus entirely on the people they love. We are a travel coordination service only; we do not provide medical advice, clinical guidance, or healthcare services of any kind.

We work with patients traveling for specialized treatment, family members and caregivers traveling alongside, and families facing emergency reunification situations. If travel is part of your medical journey, we're built for you.

Standard coordination is per-trip — you engage us when you need us. Luminary Circle is a membership that gives you a dedicated navigator, white-glove service on every trip, priority response, and benefits that build over time. Founding Circle members lock their rate for life.

No. We coordinate medical travel nationwide. While Hoʻi Mai is headquartered in Hawaiʻi, our clients travel to and from destinations across the country.

Coordination fees vary by tier and trip complexity. Travel costs — flights, hotels, ground transport, and travel insurance — are separate and billed transparently at cost. We never mark up travel. Contact us and we'll walk you through exactly what to expect.

Yes, absolutely. All client information is handled with strict confidentiality. We share only what is necessary with travel suppliers to complete your booking, and we never sell or share your information.

Luminary members have a direct navigator line with a guaranteed one-hour response on active travel days. Text URGENT at the start of your message for immediate escalation. For genuine medical emergencies, always contact local emergency services first.

Fill out the inquiry form above and we'll be in touch within one business day. If your situation is urgent, call us directly at 702-780-9482.